A Community Relations Director who is skilled in discovery, touring, follow up and closing is crucial to driving and maintaining census. With over 30 years of sales and marketing experience, Key Piece Solutions can make sure your sales and marketing team is unlocking their potential!
Customized training programs focus on:
Conversational Discovery
- Peeling back the multiple layers to learn the whole story
- Have a conversation, not an interrogation
Creative Inquiry Follow Up
- Build the relationship by having a purpose for each interaction
- Have more value than a “Hey Howdy” call
Concierge Customer Service
- Connect with each resident on their level
- Close the back door by providing exceptional customer service
Persuasive Closing
- The art of leading, not pushing your inquiry into making a decision
- Use the leverage of the relationship you’ve built to facilitate an easy move in
First Impression Audits
- Is your “Director of 1st Impressions” driving the right 1st impression?
- Giving each guest a “5-Star Concierge” feel and curb appeal
Outreach
- Bringing value to your outreach by providing relevant information
- Make outreach calls more than a “cookie drop”
One on One Coaching and Support
- Turn you top producers into ROCKSTARS
- Help your entire team be top producers
